Help Centre Forum


Why are products not appearing in the basket when products are imported from a past order?

Author Darren Smith
7th August 2019

When a user logs into a website hosted on the TOTECS platform, within either the Trade interface's Order History page, or on a content managed webpage containing a "User Details/Favourites/Orders" area, when the user clicks on the Import button to import products from a previous order into their basket, not all of the products from the past order are being added to the basket. What may cause products not not appear in the basket when imported?

TOTECS - Ecommerce Services Coordinator