Service Centre
Operations Hub

What makes us tick.
Here to help 24/7.

Our Service Centre team are here to help.

If you need advice or have an issue that needs attention, you need answers fast. When you speak with our Service Centre Team, you are talking to someone who can instantly help you and who have extensive knowledge to guide you in the right direction.

Our Service centre is open 8:30am - 5:00pm AEDT.
Contact Us
For critical or blocking issues outside business hours, simply call and our team will respond.
After Hours After Hours

After Hours

For critical or blocking issues outside business hours please call us on 4733378901

For all issues or concerns, simply lodge a ticket here and we will be in touch.
Lodge Ticket

Live Platform Operation Statistics

Serious eCommerce players cannot afford downtime or slow websites. We treat your customers as if they were our own. High user satisfaction directly correlates to more online sales, much higher customer retention and more automation.

Uptime Statistics
Past 12 Months
Server Response
Past 12 Months

Infrastructure Hosting.

Equinix Data Centres + Service Australia

The TOTECS Cloud is hosted at Equinix Sydney which is a state-of-the-art tier 1 Data Centre. TOTECS operates in a highly controlled environment with enterprise level redundancy to make sure that our client's websites are not only fast but totally fail safe.

The Equinix Sydney Campus is the most interconnected group of data centres in Australia. It's the only place where companies can set up direct links to both of the continent’s largest peering points, as well as key submarine cable systems, and get on-demand and direct access to multiple cloud providers and multiple networks via the Equinix Cloud Exchange™.

The TOTECS Cloud stack operates in a secure virtualised environment across 9 virtualised layers on state of the art servers under management by Servers Australia. The virtualised environment has been designed to load balance across all levels to handle peak demand.

Cloud Backup

Secure Server Stacks

Businesses invest lots of time and energy into their eCommerce data and backups are a critical part of the equation. The TOTECS Cloud performs live snapshots of databases twice per day. If ever a case of catastrophic failure occurs at our primary data centre, daily incremental backups with a peer data centre ensure the TOTECS Cloud stack can be restored quickly with minimal interruption.