What happens when a user unsubscribes from all eMarketing or an eMarketing category?
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AuthorDarren Smith 13th August 2019
Within the Administration Centre, under the Marketing menu, within the Emedia Messaging interface, after an emedia email is sent out, within the View Results dialog it was reporting, System wide Unsubscriptions : 23 (1% Users) are recorded. Clicking through into any of the users who have unsubscribed, Within the User Details interface I noticed a couple of things:
1. You click on Receive Marketing and Save and the user will once again receive emarketing emails (I thought this would be disabled).
2. The Assigned Emarketing Category, still shows the New Features as still ticked. (If the user has done a system wide unsubscribe, should it also have unticked the assigned emarketing category boxes?)
In the past if the user had unsubscribed I thought these were greyed out and could not be selected.
13th August 2019
1. You click on Receive Marketing and Save and the user will once again receive emarketing emails (I thought this would be disabled).
2. The Assigned Emarketing Category, still shows the New Features as still ticked. (If the user has done a system wide unsubscribe, should it also have unticked the assigned emarketing category boxes?)
In the past if the user had unsubscribed I thought these were greyed out and could not be selected.