Help Centre Forum


Web products not being converted into Combination products when a Product Combinations text file data import

Author Alectro Manager
28th August 2015

Hi guys I am currently having a problem when importing combination products via the data Import. I have created a number of new combination products with the product creator but when uploading them, my parent combination products are being imported as a web product instead of being imported across as a combination product. I believe this is a setting that has been deactivated in the back end of the administration area by the service team. There was a problem a couple of months ago where we did a data import and it turned all Active "Web Products" to Hidden and only show the "Combination Products" This was resolved with changing a setting by the service guys which allow me to upload products without turning all active Web Product to Hidden. Is there a way round these two problems and being able to manage both imports in house?