Reps

Yes.  Many companies prefer their Reps to be out in the field dropping in on customers.  The Repspace functionality has been specifically designed for 3 purposes:

1. Switch between customer accounts to place orders.
2. Check the customer's account status, balance and history (invoices, payments, credits / transaction record) and take payments if it's On Hold or Out Of Terms
3. Train customers to use the website to browse the product catalogue, check their account and place orders in exactly the same way.

TOTECS frees up time for Reps and gives them extra information such as warehouse stock levels, secret cost prices and discounting tools.

The Repspace features in your eCommerce website makes it much faster and efficient for staff to search your product catalogue and build orders for customers.

The mutiple baskets feature allows customer service personnel to create and save many shopping baskets at the same time.  The fast hot switching between accounts and baskets makes it a dream to build and place orders.

Yes, they can set % off discounts if your grant them permission in their assigned  User Facility Permissions role.

Firstly, immediately change their user password and either delete their user account or reassign it to another person.

Note: Shopping baskets that a Rep user has created remain assigned to the Customer Account even if the Rep user has been deleted.

No, TOTECS's billing model is activity driven.  Each click correlates to a Server Request and you pay for the server requests consumed by all your online users.  This means you can setup an unlimited number of users on the platform.  See Pricing for more details.